SHIPPING GUIDELINES (PLEASE READ)
WE BAKE ALL OUR DESSERTS TO ORDER TO ENSURE FRESHNESS!
Please keep a close eye on tracking and plan accordingly.
Please make sure to enter in the correct shipping address as our product is perishable! We are not responsible for incorrect shipping addresses. All reshipments will incur an additional shipping fee.
For local delivery Information: Local deliveries are available to Los Angeles orders only and are typically ready within 1-2 business days of when the order is placed. We will email you when your order is ready for delivery.
VeganMadness ships to residential addresses, businesses, venues, apartment buildings. We do not recommend shipping to USPS facilities, UPS or FedEx distribution centers.
If you are shipping your order to a hotel, venue or other public center such as a hospital, make sure to include the name of the recipient, as well as the hotel/venue name in the address. We encourage you to let the destination know that a perishable shipment is on the way so they are aware. VeganMadness is not responsible for packages that are refused by venues.
If you are shipping to a business, please be aware of the business hours of the building. FedEx and UPS deliver between 8am and 8pm, and while carriers do their best to deliver commercial packages during business hours, VeganMadness cannot guarantee a time of delivery during a window of limited business hours.
UPS MyChoice, allows you to schedule your delivery times, are only available for residential addresses (not commercial).
We don't require a signature for delivery of our packages. That said, we do recommend opening your package soon after delivery to properly store any items that require refrigeration. VeganMadness is not responsible for packages reported damaged due to a delay in opening and/or not properly storing the package’s contents upon delivery. It is at the discretion of the driver to ring the doorbell upon delivery, and due to COVID-19, additional precautions are being taken for the safety of both parties.
The decision to leave an unattended package at your front door is solely up to the discretion of the driver. If your order is delivering to an office or communal living space, carriers may deliver the package to your front desk or mailroom. If the driver feels it is safe to leave the package, then they will do so. We are not responsible for missed deliveries, sometimes resulting in a damaged product, because no one was home and the driver felt it was unsafe to leave it.
Once your package is in the shipping carrier's hands we have no control over the time they will deliver it. But, the good news is that both FedEx and UPS give you the ability to schedule your delivery times for all of your residential packages!